Privacy Policy aladin99

Identity Data

During the account registration process at aladin99, you are required to provide accurate and complete identity information. This includes:

• Full name as stated on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for international users
• Date of birth to verify that you are 21 years of age or older
• An active and reachable email address
• A valid Malaysian mobile phone number

This information is required to comply with KYC (Know Your Customer) requirements under the international licensing framework we follow.

Financial and Payment Data

To process deposits and withdrawals through payment methods supported by aladin99 — including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH) — we may store transaction-related information such as:

• Deposit and withdrawal transaction records and history
• E-wallet information linked to your account
• Transaction reference numbers for verification and support purposes

We do not store credit card or debit card numbers directly on our servers. All payments are processed through secure and certified payment processors.

Platform Usage Data

aladin99 records platform usage activity for security purposes, service improvement, and detection of unusual activity. This data includes:

• Device IP address and general location (based on IP) at the time of login
• Device type, operating system, and web browser used
• Login records — date, time, and frequency
• Gaming activity — bets placed, games accessed, session duration
• Communication history with the customer support team

Platform Operation Purposes

Personal data collected by aladin99 is used exclusively for the following purposes:

• Creating and securely managing your user account
• Processing deposit and withdrawal transactions efficiently — standard withdrawals take between 15 minutes and 2 hours
• Verifying user identity to meet international compliance requirements
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending important notifications related to your account, security, and relevant promotions
• Detecting and preventing fraud, money laundering, and platform abuse
• Fulfilling obligations under the international licensing we hold
• Improving the user experience based on recorded usage patterns

Legal Basis for Processing

Every personal data processing activity carried out by aladin99 is based on at least one of the following legal grounds:

• Consent: When you register an account and agree to the Terms & Conditions and this Privacy Policy, you give consent for the data processing described.
• Contractual Necessity: Processing required to carry out the service contract between aladin99 and you as a registered user.
• Legal Obligation: Processing required under applicable laws or regulations, including KYC and anti-money laundering requirements.
• Legitimate Interests: Processing required for the legitimate interests of aladin99, such as platform security and fraud prevention.

Trusted Service Providers

In carrying out platform operations, aladin99 works with selected and trusted third-party service providers. Data sharing with them is limited and solely intended to support our services to you:

• Payment processors and digital wallet providers to facilitate financial transactions
• Gaming software providers that supply slots, live casino, and sports platforms
• Cloud and hosting service providers to support the technical operation of the platform
• Analytics companies that help us understand platform usage patterns for improvement purposes

All these service providers are bound by data processing agreements that require them to protect your information and not use it for any other purpose.

Legally Required Disclosure

In certain circumstances, aladin99 may be required to disclose personal data to the relevant authorities when:

• Ordered by a court with the appropriate jurisdiction
• Required to comply with licensing obligations and international regulations
• There is an urgent need to prevent financial crime, money laundering, or terrorism financing
• Required to protect the safety of other users or the public

In all such cases, we will disclose only the minimum data necessary and will notify you where permitted by law.

Technical Security Measures

aladin99 implements multiple layers of technical security controls to protect your personal data from unauthorised access, loss, or modification:

• SSL/TLS encryption for all data communications between your device and our servers
• Password storage using hashing with cryptographic salts
• Two-factor authentication (2FA) available to strengthen your account security
• Continuous security monitoring and automated intrusion detection systems
• Regular data backups and tested disaster recovery procedures
• Strict access controls on data — only authorised personnel may access sensitive information

Security Incident Response

In the event of any data security breach affecting your personal information, aladin99 is committed to:

• Investigating the incident promptly as soon as it is detected
• Taking corrective and mitigation action as quickly as possible
• Notifying affected users within the timeframe required by licensing obligations
• Reporting to the relevant authorities where required

What Are Cookies?

Cookies are small text files stored on your device when you visit the aladin99 website. They allow our platform to recognise returning visitors, save user preferences, and ensure a smoother experience while you use the platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Functional Cookies: Store user preferences such as language selection and display settings to make repeated use easier.
• Analytics Cookies: Help us understand how users interact with the platform for service improvement purposes. Data is collected in aggregate form and cannot be personally identified.
• Session Cookies: Deleted automatically when you close your browser, used to maintain your gaming session.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality.

Financial Transaction Processing

All financial transactions on the aladin99 platform — including deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC, and ETH — are recorded and stored as part of your account records. The minimum deposit amount is RM30 per payment method, while the minimum withdrawal amount is RM50.

These transaction records are used to:

• Verify payments and ensure accurate account balances
• Provide a transaction history that you can refer to at any time
• Meet compliance and audit requirements under our international licensing
• Support any enquiries or disputes relating to transactions

Your financial data is stored securely and can only be accessed by authorised personnel for support and compliance purposes only.

Age Limit of 21 Years

The aladin99 platform is strictly for adults aged 21 and above. We strictly prohibit registration or use of the platform by anyone under the age of 21.

aladin99 does not knowingly collect or store personal data from individuals under the age of 21. Should we find that such data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

The identity verification process during registration is designed to ensure that only eligible individuals — aged 21 and above — can open and use an account on our platform.